Privacy Policy


Last Updated: May 11th 2025


Ottawa House Signs Ltd. (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website ottawahousesigns.ca or purchase our products. By using our Site, you consent to these practices.

1. Information We Collect

We collect the following information to process orders and improve our services:

  • Personal Information: Name, email, phone number, billing/shipping address.
  • Payment Details: Credit card/PayPal information (processed securely via third-party gateways; we do not store full payment data).
  • Technical Data: IP address, browser type, device information, and cookies (see Section 4).
  • Communications: Emails, chat logs, or phone calls with customer support.

2. How We Use Your Information

We use your data to:

  • Process orders, fulfill purchases, and arrange shipping.
  • Communicate about orders, updates, or promotions (with consent).
  • Improve our Site, products, and customer service.
  • Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your data. We may share it with:

  • Service Providers: Payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., Canada Post).
  • Legal Compliance: If required by law (e.g., court orders, tax audits).
  • Business Transfers: In case of a merger or sale.

4. Cookies & Tracking

  • Cookies: We use cookies to remember cart items, analyze traffic, and optimize ads (e.g., Google Analytics). You can disable cookies in your browser settings.
  • Third-Party Tools: We may use tools like Facebook Pixel for targeted advertising (you can opt out via browser/ad settings).

5. Data Security

  • We implement SSL encryption, secure payment gateways, and restricted employee access.
  • Despite this, no online transmission is 100% secure. You provide data at your own risk.

6. Your Rights (Canada PIPEDA Compliance)

You have the right to:

  • Access, correct, or delete your personal data (contact us at contact@ottawahousesigns.ca).
  • Withdraw consent for marketing emails (use the “unsubscribe” link).
  • Lodge complaints with the Office of the Privacy Commissioner of Canada (OPC) if needed.

7. Retention & Children’s Privacy

  • We retain data as long as needed for order processing or legal requirements.
  • Our Site is not intended for children under 13. We do not knowingly collect their data.

8. Changes to This Policy

We may update this policy periodically. Changes take effect upon posting on the Site.

9. Contact Us

For privacy requests or questions:
Ottawa House Signs Ltd.
2477 Kaladar Ave – Unit #103, Ottawa, ON
Phone: (613) 482-0692
Email: contact@ottawahousesigns.ca